We have our DVR. Did Bresnan call us to say, “Hi your DVR is in, we’ll have a technician out to install it at our earliest convenience.”? No. Did they call to say, “Your DVR is in, come pick it up?” No. Did I call to get a huge run around to finally find out they’re in? Yes.

We just got back from spending 45 minutes at the local office trying to sort everything out. Trust me it was quite a mess. When we finally got our DVR, there was something on our account that they couldn’t fix that would cause it to not work. So with guarantees that they’d fix it, we were given some free Pay-Per-View coupons and sent on our way. We got two coupons. We can only use one a month and the expire March 31, 2006. Thanks Bresnan Communications. All I have to say is that if I can’t watch Battlestar Gallactica tonight, my last fit is going to be nothing compared to the wrath I’m going to unleash.