To whom it may concern:

I love Starbucks Coffee. So you can imagine my delight when a free standing one finally opened up in [my town], Colorado. That was, until one of the Starbucks employees refused to make my drink, a decaf, skim, iced latte, blended. Apparently it’s against Starbucks policy’s to blend a latte. (Although, I know it’s possible because my first trip through the drive through at this new Starbucks location got me a decaf, skim, iced latte, blended. Apparently the girl was “new” and didn’t know she was breaking company policy. There was even a free add-on on my receipt that said, “double blended.”)

What I’m writing today is to ask that you reverse those policies. In my consumer mind, I see no reason why an iced latte cannot be dumped in the blender and blended? I also wonder why Starbucks would refuse to make my drink? Doesn’t the customer come first? What options are there for blended drinks for those who don’t like or can’t have sweet drinks? Doesn’t Starbucks want all it’s patrons to be happy with their coffee? I hope so.

I sincerely hope that you take my plea into consideration. It’s getting hot here in the desert and I plan on drinking a lot of iced, blended lattes this summer. I just hope that they can be from Starbucks.

Sincerely,
Allison Blevins

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Emailed to Starbucks this morning at 8:45 am.

Jim’s movie review: the DaVinci Code.